Make sure that both the paper and your feet/foot are consistently within the camera frame.
Maintain the camera view directly above the paper (Top-down view)
If too many edges are detected, try rotating your paper or relocate to an area with better contrast.
Extend your arm to guide the phone smoothly to the designated yellow area
Tilt the phone until the camera aligns with the foot icon.
Maintain this angle and swipe across other areas to complete the scan
Throughout the scan, you must keep your feet still and firmly planted on the ground.
Please note, these errors can depend on your browser setup.
If this problem persists, please contact our support.